Service

More than you would expect

We make things easy for you

 

At Randers, we measure success in terms of customer satisfaction. We believe, the key to this is in not only excellent products, but also excellent service. Flexibility, reliability, guidance and accessibility also add value for our customers.

We don’t keep you waiting. Standard inquiries are answered within 24 hours, and if your queries are more complex, we will always get back to you within 72 hours.

Dependable guidance


​At Randers, we have one century of experience in manufacturing gears and we want you to benefit from it. You can get advice on design, choice of materials, optimization, quality standards, specifications and heat treatment, based on your drawings and what each item will be used for. We also stand ready to provide expert advice if you’re developing a new product that requires transmission parts.

 

Samples and Prototypes

Developing a new product often requires adjustments and improvements. We have a great deal of experience in producing gear prototypes, supplying you with sample items based on your own designs.

Condition report on used items 


Are your gearboxes showing signs of wear? We analyse the condition of used parts and assess the need for repairs. In this connection we also calculate the costs of reconditioning. You will receive expert assistance that, together with a condition report, will provide you with the basis for deciding whether reconditioning will pay off, or whether replacement makes more sense.

You decide how detailed you wish the condition report to be. The analyses we prepare can range from basic to advanced.

Reconditioning


It is impossible to avoid the fact that machine parts become worn in time. We offer reconditioning of gearboxes, to help you keep your operations running smoothly. 

Individual packing

 

We want to make things as easy for you as possible. You can choose between having your entire order packed in one box or have items packed individually, so that they are ready to be sent as spare parts.

Global delivery


Flexible, dependable delivery is critical to our business. Your orders will always be processed as quickly and efficiently as possible to ensure that you receive your products at the right time. We offer just-in-time delivery and delivery on time – around the world.

Terms of delivery

 

Contact us 


If you need any more information, please send us an email..

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